Refund Policy

MASTRIKE™ Refund Policy

1. Introduction At MASTRIKE™, we pride ourselves on providing high quality products and optimum customer satisfaction. If you are not completely satisfied with your purchase, we offer you the possibility of requesting a refund under certain conditions.

2. Refund Period You have 30 days from the date of receipt of your order to request a refund.

3. Refund Conditions To be eligible for a refund, your item must:

  • Be in its original condition, unused and undamaged.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase.

4. Products not eligible for reimbursement Certain items cannot be reimbursed:

  • Gift cards

  • Promotional items (except in cases of manufacturing defect)

  • Personalized items

5. Refund Request Procedure To initiate a refund, please follow these steps:

  1. Contact our customer service at [contact email] with your order number.

  2. We will provide you with a return address and instructions.

  3. Once the item is received and inspected, we will confirm approval or rejection of the refund.

  4. If approved, your refund will be issued to your original payment method within 5-10 business days.

6. Return Costs

  • Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

  • We recommend using a shipping tracking service to ensure successful receipt of the package.

7. Delays and No Refund If you have not yet received your refund, please:

  • Check your bank account.

  • Contact your credit card company (processing time may be required).

  • Contact your bank. If you’ve followed these steps and still haven’t received your refund yet, contact us at [contact email].

8. Policy Changes MASTRIKE™ reserves the right to change this refund policy at any time. The most recent version will be available on our website.

9. Contact For any questions about our refund policy, contact us at: [contact email].